BILLING, SUBSCRIPTIONS & REFUNDS TERMS AGREEMENT POLICY
 

This Refund Policy ("Policy") outlines the terms and conditions under which refunds are issued for products and subscriptions purchased through [Your Website Name] ("Website").
 

1. Scope
 

This Policy applies to all purchases made directly through the Website.
 

2. General refund conditions
 

Refunds may be issued under specific circumstances, typically involving dissatisfaction with the product/service, technical issues, or unforeseen circumstances.
 

3. Digital products
 

• Eligibility: Refunds may be granted for digital products if they are defective, not as described, or if technical issues prevent access or use.
   

• Timeframe: Refund requests for digital products should be submitted within [Number] days of purchase, according to AI Lawyer.
   

• Non-Refundable: Digital products that have been downloaded or accessed may not be eligible for refunds, unless otherwise specified.
   

4. Subscription services
 

• Cancellation: Subscribers can cancel their subscriptions at any time, but typically, only future charges are canceled.
   

• Refund Eligibility: Refunds are not automatically issued upon cancellation and depend on the company's policy and other factors, like the timing of cancellation.
  
  Common Refund Types:
   

  • No-Refund Clauses: Explicitly deny refunds after purchase or a trial period, often when services have been delivered or content accessed.
     

  • Conditional Refunds: Refunds are tied to specific conditions, such as billing errors, service failures, or cancellation within a specified timeframe.
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• Pro-Rata Refunds: Allow partial refunds based on the unused portion of the subscription period.

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• Auto-Renewals: Auto-renewal terms affect refund eligibility; typically, refunds are not allowed after renewal unless canceled within a grace period.
   

• Refund Request Timing: Refund request timeframes vary, with 14 days for monthly and 30 days for annual subscription renewals being common.
   

5. Refund procedure

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To request a refund, customers should contact [Your Company Name] at [Your Email Address] or through the designated online form. The request should include the order number, reason for the refund, and supporting documents. Refund requests are typically reviewed within [Number] business days, and approved refunds are processed using the original payment method.

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6. Non-refundable items and services

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Generally, certain items and services are not eligible for refunds, such as customized items, subscription fees after the billing period begins, services already completed, event tickets, and perishable goods. Other exclusions may apply as stated at the point of sale.

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7. Customer acknowledgment

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By purchasing through the Website, you agree to this Refund Policy.