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  • How does RingzU.com work?
    RingzU.com uses the internet to make and receive calls instead of traditional phone lines. You can use it on your existing IP phones, computer, or mobile devices, allowing for flexibility and mobility in your business communications. Home users just need an ATA device for anaolog phones and fax machines to connect to the network. It's beyond simple.
  • Does RingzU.com require a contract or long-term commitment?
    RingzU.com is a pre-use balance driven communication platform that has no contract and minimal startup fees. We have eleeminated most of the bogus fees charged by big telecom and knocked the rates to what is actually costs to make calls. Of course we added a little for ourselves to keep the system running. But there are no huge hiding terms to read. We hate those. This is just a service at cost that works. We wont sell you the service and make you buy another product for it to work. One and done is our mind set here. (IP device may be required if you do not BYOD)
  • What features does RingzU.com offer?
    RingzU.com offers dozens of features including call forwarding, voicemail-to-email, virtual receptionists, call routing, video conferencing, SMS messaging, and integration with other business tools. Looking for a specific feature? Contact our team to get your specific feature's status with the network. (888) 848-4855.
  • Is RingzU.com secure?
    RingzU.com prioritizes the security of your communications. We have end-to-end call and data encryption available on your devices. This is an added programming and fee but is available day one when you establish service and opt for telephone devices to be programmed for your service address. There are other security measures to protect your calls and data in place that we do not share to protect our systems from uninvited guests. Additionally, we comply with industry standards to ensure the highest level of service security. RingzU.com voice services are HIPAA compliance ready. You however, do need to complete certification for HIPAA before it can be activated on your account. We will always enter a Business Associate Agreement with any healthcare customers.
  • Can I keep my existing phone number with RingzU.com?
    Yes, you can port your number to our service. The process involves requesting a number transfer and providing necessary account information from your current provider. Learn more about porting from your representative when signing up. There is no cost to switch in most cases. However, some numbers through some carriers will not be portable depending on the location of the numbers geographical switch. Its a bummer when it happens. We can show you work a rounds to make it happen.
  • Can I use RingzU.com with my existing hardware?
    RingzU.com is compatible with most existing IP phones and can also be used on your computer or mobile device through the RingzU.com 3rd party partner Android or Apple Softphone apps. If you need devices that will work right out of the box, we offer a wide range of compatible devices for purchase.
  • Can I send and receive faxes with RingzU.com?
    All RingzU.com customers can receive inbound faxes. To send faxes, you will need a dedicated fax line. Business Everyday and Business Elite user accounts come with an extra phone line that can be used for outbound faxing. Other users can get a dedicated fax line for just $6.00 a month and pooled minutes can be used.
  • What types of businesses use RingzU.com?
    RingzU.com has customers in almost every industry you can name. We are popular with gig workers, freelancers, work from home remote employees, creative providers, small business owners, lawyers, real estate agents, independent retailers, home school teachers, and more. If your business relies on any part of the telecom or voice over internet phone infrastructure, RingzU.com is right for you.
  • Is RingzU.com suitable for remote teams?
    Absolutely! RingzU.com is designed to support remote teams by offering features like video conferencing, send-to-mobile, Soft phone App's, and the ability to make and receive calls from anywhere with an internet WiFi or cellular signal.
  • How do I set up RingzU.com for my business?
    Setting up RingzU.com is straightforward. After signing up and choosing your phone numbers, we will call you to get your initial service configured, including rate plan, your call settings, and your web interface, mobile app, or compatible IP phones. We will have access to the add on's you need if you choose to add voiceover to your menu's, on hold messaging or music. We will also get your order information from our wharehouse if devices are on their way to your location. Walk you through the set up of each device. (plug in and talk, they come programmed!)
  • Do you offer service for international calling?
    RingzU.com is intended to be used by both business and residential custumers in the United States and Canada. RingzU.com customers can enjoy our low rates for international calling. To prevent fraud, international calling must be enabled for your account.  You can also take advantage of Global Numbers, an International calling program that allows small businesses inside the United States to provide their customers outside the US with a local phone number.
  • Can I send and receive text messages with RingzU.com?
    All RingzU.com customers can receive text messages sent to their RingzU.com phone numbers. Customers with our Business Everyday and Business Elitee plans can also register to send text messages. Outbound text messaging is subject to industry-wide requirements and fees. (You must register campaigns and be approved by the industry governing body)
  • What is Know Your Customer in Telecom?
    Know Your Customer (KYC) in the Telecom Industry from the desk of Steve Divine, Sr Partner at RingzU.com Scammers and bad actors use any means available to take advantage of consumers. Unfortunately, this could implicate your business in their crimes. Organizations must be vigilant in vetting potential customers to prevent their software, services, or tools from falling into the wrong hands. The telecom industry is aware of this and has adopted a Know Your Customer (KYC) Strategy to prevent scammers from benefiting from legitimate services. Telecom Industry Focuses on Digital Identity Know Your Customer (KYC) is at the heart of protecting consumers and businesses from fraud. Recent advancements in technology mean that service providers must confirm digital identities. The telecom industry is evolving alongside the techniques used by bad actors. While digital identity verification moves toward a user-centric model that improves convenience, service providers must improve their processes to ensure accuracy. So far, telecom leaders have embraced Caller Name Presentation (CNAP), STIR/SHAKEN, and rich call data (RCD). Some stragglers haven’t conformed to KYC standards, but the FCC and major service providers in the industry have pressured them to adopt reasonable regulations. It’s an ongoing struggle, but closing regulatory loopholes shows promising signs. The Importance of KYC Compliance KYC compliance helps restore the public’s trust in incoming phone calls. Some research shows that the average American receives more than three scam calls daily. Generative AI has made the situation increasingly dire as scammers use the technology to impersonate the loved ones of their targets. Criminals have made a lot of money from these and other scams. Reporting on trends in 2022, the FCC says that: Scam calls stole $8.8 billion from Americans. Impersonator scams robbed Americans of $3.8 billion. Investment scams cost Americans $3.8 billion. These numbers show a shocking increase in the effectiveness of criminal behavior. Not surprisingly, people have lost faith and stopped answering calls from unknown numbers. That often means people don’t answer legitimate calls about serious topics, including healthcare and product recalls. Restoring Consumer Confidence Following Know Your Customer guidelines is obviously the right thing for service providers to do. Failing to uphold KYC rules, however, does more than tarnish a company’s reputation. It can lead to fines and removal from the Robocall Mitigation Database, which effectively blocks them from participating in the U.S. telecom system. The FCC is taking action against service providers that don’t conform to standards. In February, the agency removed 12 companies from the Robocall Mitigation Database. All voice service providers and intermediary providers will stop accepting calls from the designated entities. Dangers of Working with Untrusted Partners Ensuring your organization works with trusted partners helps build a positive reputation with your clients and consumers. In October 2023, the FCC removed 20 voice service providers from the Robocall Mitigation Database, effectively blocking them from doing business in the US. Companies that facilitated calls through these providers were kept from reaching their consumers. How Can Service Providers Comply with KYC Standards? A few simple steps can help service providers know their customers and comply with KYC standards: First, service providers must confirm their customers’ identities before granting them access to tools. Instead of trusting that a company or person is who they claim to be, require some kind of evidence. For example, you might require an email from an address that includes the company’s domain name. If you receive a message from a suspicious email address (such as contact@calleridrep.com instead of contact@calleridreputation.com), you should take a closer look into the customer’s identity before approving them. Second, you should know what your potential customers do. Legitimate companies won’t struggle to explain their missions. They will use straightforward language that tells you what products and services they offer. If they can’t answer such a basic question, consider them a threat to your reputation, other businesses, and the public. Third, you should continue monitoring your customers to identify unlawful behaviors as soon as possible. Do their metrics suggest that they use robodialers unlawfully? Do analytics engines spot scripts and techniques common among scammers? If any activity concerns you, take steps to confirm the customer’s identity and business goals. You might want to sever ties with any unsavory businesses before they damage your reputation. KYC Principles Are Essential Caller ID Reputation’s services help companies maintain positive phone number reputations so they can reach more leads. The software includes tools for real-time reporting when numbers receive blocks or labels, actual device testing that shows users what consumers see on their caller ID screens, and number redress remediation when numbers receive unwarranted labels or blocks. Bad actors could rely on Caller ID Reputation’s software solutions to continue dialing consumers illegally. Knowing this, we take Know Your Customers principles very seriously so it doesn’t unintentionally assist unlawful activity.
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RingzU Telecom
2700 NW Vaughn Street

Portland, OR 97296

1-888-848-8455
1-503-498-6969

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RingzU and TMG are licensed and authorized telecom service providers via voice over internet protocall. Usage of product information and imagery are the property and protected content of the respective owner. Telephone service management and account feature updates and supervision is provided by RingzU.com.  No claim or right to awards, listings, or product trade mark is inferred or intended to convey an ownership in or of any of the offerings. Please see terms and conditions for use and offerings protections under the law of your State of use. Our relationship with the networks may be found here.

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